ZKRINET
/ Terms

Terms for Zkrinet.

This is the agreement between you and us. We tried to write it so it can be read. The most important part is section 5: everything you put with us is yours, and you can always take it with you.

Version 2026-11-09 · The Swedish version (Villkor) prevails in case of conflict.

1. Who runs the service

Zkrinet (zkrinet.com) is operated by Beornwic AB, company registration number 559602-9453, Sweden. Contact: hej@zkrinet.com.

By creating an account you accept these terms and our privacy policy. Zkrinet opens in waves. If you are only in the queue you have no agreement with us yet; only the privacy policy applies to your email address.

2. What the service is

We run your PocketBase projects on our own hardware in Sweden: database, auth, files and a snapshot before every deploy, in one monthly or yearly price.

PocketBase is open source under the MIT licence, developed by a third party unaffiliated with Zkrinet. We do not modify the engine. What the PocketBase documentation says applies with us.

3. Your account

  • You must be 18, or enter the agreement on behalf of a company or organisation you are authorised to represent.
  • You are responsible for what is done from your account and for keeping your login secret.
  • Keep your email address current. It is our channel for alerts, receipts and changes to these terms.

4. What you own

Everything in your projects is yours: the database, the files, the code in pb_hooks, pb_migrations and pb_public. We make no claim on it and use it for nothing but running it for you.

The hosting environment, our tooling and how it fits together belong to Beornwic AB.

5. The right to take everything with you

This is the core of the service, which is why it is written into the agreement and not just behind a button:

  • You can download your whole project at any time: the database, uploaded files, migrations, hooks, frontend and the PocketBase binary in the same version as in production.
  • The export is in PocketBase's own standard format. No custom format, no proprietary extensions.
  • It costs nothing and requires no conversation with us.
  • The right also applies when the agreement ends, including when we terminate it, and if we shut the service down (section 14).

The only exception is when law or an authority's decision prevents us from releasing a specific part, such as material that must be preserved or blocked. We then release everything else.

If your project outgrows PocketBase, we help you move to a larger database. That is a service we offer, not a condition for leaving.

6. Operation and limits

  • Storage and number of projects follow your plan. When you reach the limit, the project stops accepting new writes. You are alerted before that happens.
  • Traffic is included under normal use. If you approach a limit we contact you first. Nothing is throttled silently.
  • Each project has its own limits on CPU, memory and number of processes, so that one project cannot disturb others.
  • Projects can reach the web and send mail through your own SMTP service. Outbound port 25 is closed.
  • We do not currently guarantee uptime. Planned maintenance is announced in advance, and operational status is shown at status.zkrinet.com.

7. Backups

We take a snapshot of your project before every deploy and building-block change, and you can export everything at any time (section 5). Snapshots live on the same server as the project and protect against failed changes; they are not a backup.

Continuous backups are not included yet. Until we offer them, you are responsible for backing up your data. We recommend PocketBase's built-in backups to your own S3 bucket at a provider you choose and pay for (Settings → Backups in the admin panel, see docs). That provider is your own provider and is not covered by section 11.

When continuous backups exist we will tell you by email and update this section. Until then we promise no restoration of lost data.

8. Pricing and payment

  • Prices are listed on zkrinet.com. For private individuals they are shown including VAT, for companies and associations excluding VAT.
  • New accounts can try the service free for 14 days. Your card is registered when you choose a plan and charged only when the trial ends. If you cancel during the trial, nothing is charged.
  • Payment is handled by Stripe through Stripe Managed Payments. Stripe (Link) sells the service on our behalf, charges VAT and sends the receipts.
  • Your plan renews automatically per month or year until you cancel. Cancellation takes effect at the end of the period.
  • When you upgrade you pay the difference for the rest of the period.
  • Price changes for running plans are announced by email at least 30 days before they apply. If you do not want to pay the new price you cancel the plan free of charge before it takes effect.
  • If you have a yearly plan we remind you by email at least one month before the last day to cancel ahead of the next year.
  • Started periods are not refunded, except where the right of withdrawal or consumer law says otherwise.

If you are a private individual

  • You have a 14-day right of withdrawal from the day you chose a plan. How to do it, and the form, is at zkrinet.com/withdrawal. If you ask us to start the service during the withdrawal period you pay for the time that has passed if you withdraw; during a free trial it costs nothing.
  • The Swedish Consumer Sales Act's rules on defects in digital services apply. If the service does not work as we described you have the right to have it remedied, a price reduction or termination. You can always get your data out in plain PocketBase format (section 5).
  • If we change the service so that it becomes worse for you, you may cancel free of charge within 30 days of our notice.
  • Cancellation requires no particular form: a button in the panel or an email is enough. The commitment period is never longer than the period you chose.

9. What you may not do

  • Store or distribute illegal content, or content that infringes the rights of others.
  • Run phishing, spread malware, send spam or attack other systems.
  • Mine cryptocurrency or otherwise use resources for anything other than running your project.
  • Try to reach other customers' projects, circumvent limits or disrupt the service.

Agencies and consultants are welcome to host projects for their clients. You are then responsible for them as for your own.

In case of abuse we may freeze a project or close the account. Freezing means the project is stopped but the data stays. The right to take your data in section 5 still applies.

How we handle content: we do not review your projects in advance and use no automated tools to look for content. We act on notices (section 10) and on decisions by authorities. Every decision is made by a person. If we act on something in your project you get a statement of reasons by email the same day, with what we did, why and how to object. We review objections within five working days.

10. Report illegal content

Anyone who finds illegal content in a project hosted with us can report it at zkrinet.com/anmal or to abuse@zkrinet.com. You get a case number and our decision with the reasons. Include the address of the content, why it is illegal and how to reach you. This is our point of contact under the EU Digital Services Act.

We assess reports promptly and may block access to the content or freeze the project. The customer is told what we did and why, and can object.

11. Personal data in your projects

If you store data about other people in your projects, such as your users, you are the controller and Beornwic AB is your processor. Our data processing agreement under Article 28 GDPR is a separate document: zkrinet.com/dpa. It is part of these terms. In short:

  • We only do what you ask with the data in your projects.
  • We keep it secure and tell you who else touches it.
  • We help you answer your users about access and deletion.
  • We tell you within 24 hours if something happens.
  • When you leave we delete everything, after 30 days.

12. Liability

The service is provided as is. Beornwic AB is not liable for indirect damage or loss of profit. Our total liability is limited to what you paid during the last three months. Nothing here limits rights you have as a consumer under mandatory law, or liability that cannot be limited by law.

13. Termination and deletion

You can cancel at any time. When your plan has ended your projects are stopped, and the data is kept for 30 days so you have time to download it. It is then deleted, together with the project's snapshots.

If you delete a project yourself it is stopped immediately and disappears from the control panel. The data is kept for 30 days so that a mistake can be undone: contact us within that time and we restore the project. After 30 days the data is permanently deleted and cannot be restored, not even by us. The snapshots are deleted at the same time.

We may terminate the agreement with 30 days' notice by email, or immediately in case of serious abuse. You may still download your data, with the exceptions stated in section 5.

14. If we shut down

You get at least 90 days' notice and a ready export of every project. The format is plain PocketBase, so you can keep running the same day.

15. Changes and disputes

We may change the terms when the law, our providers, security or the service itself changes, or when we add something. If the terms change in a way that affects you, you are notified by email at least 30 days before the change applies, and if you do not accept the change you may cancel free of charge before it takes effect. The current version and its date are always shown at the top of this page.

The texts on zkrinet.com, in the docs and in the support assistant's answers are information about the service, not the agreement. If anything differs from these terms, the terms apply. Obvious errors, such as a price missing a digit, do not bind us; if we discover such an error we correct it and tell you if it affects you. If you find an error: email hej@zkrinet.com.

Swedish law applies. Disputes are settled by Swedish courts. As a consumer you may also turn to the Swedish National Board for Consumer Disputes (ARN) or the consumer bodies of your EU country. The terms exist in Swedish and English; in case of differences the Swedish text prevails.