How to withdraw
If you are a private individual you have a 14-day right of withdrawal from the day the agreement was made, that is when you chose a plan and registered a card. You do not need to give a reason. The easiest way is the Withdraw from the agreement button under Account in the control panel, which is there for the whole withdrawal period. You can also email hej@zkrinet.com or send the form below. It is enough that the message is sent before the period ends.
If you asked us to start the service during the withdrawal period and then withdraw, you pay for the part of the period that has passed. During a free trial, withdrawing costs nothing.
The form
This is the model withdrawal form under the Swedish Distance and Off-Premises Contracts Act (2005:59), which implements Directive 2011/83/EU. Copy the text into an email, or print and post it.
| To | Beornwic AB, hej@zkrinet.com |
|---|---|
| Message | I hereby give notice that I withdraw from my contract for the following service: Zkrinet, project ______________________ (address or name), plan ______________. |
| Ordered on | ______________ |
| Name of consumer | ______________________________ |
| Address of consumer | ______________________________ |
| Email on the account | ______________________________ |
| Date | ______________ |
| Signature | (only if this form is sent on paper) |
What happens next
You get a confirmation by email the same day. The plan ends, and what you paid is refunded within 14 days to the same payment method, less only the started service you asked for yourself. The project is paused and the data stays so you can export it in the panel. Delete the project when you are done and it disappears after 30 days.
If you are not satisfied with how we handled it you can turn to the Swedish National Board for Consumer Disputes (ARN) or the EU online dispute resolution platform.