Frequently asked questions
Questions people actually ask. The page grows: every question support couldn't answer ends up here once it has been answered.
#About the service
Is Zkrinet part of PocketBase? No. Zkrinet is an independent service that runs PocketBase, which is open source under the MIT license. We don't change the engine, so everything in PocketBase's own documentation applies with us.
What does it cost? Nothing during the trial period. When we open: Start SEK 49, Pro SEK 99 and Business SEK 299 per month, excluding VAT. See the prices.
Where are the servers? In Sweden, on hardware we own. The service is run by Beornwic AB.
Does my project go to sleep if nobody uses it? No. The project runs all the time, so scheduled jobs always run and the first request is as fast as every other.
Who takes backups? You do, for now. Today a snapshot is taken before every deploy and building block change, and you can export everything at any time. Continuous backups are not included yet, so until then you are responsible for backing up your data. The easiest way is PocketBase's built-in backups to your own S3 bucket, see Backups to your own S3.
Can I move in an existing project? The code yes, via deploy. Uploading an existing database (pb_data) COMING.
How do I move out? Export in the panel and run ./pocketbase serve wherever you want. It costs nothing.
What happens if you shut down? You get at least 90 days' notice and a ready export of every project.
#Security and data
Who can see my traffic in plain text? Two parties. Cloudflare receives the HTTPS traffic to your address and therefore sees the content of requests as they pass through its node. From there the traffic travels encrypted through a tunnel to our server. There Zkrinet sees it: we operate the server and can technically read what passes through and what is stored. Encryption at rest protects against stolen disks, not against us as the operator. We do not look at your data unless you ask us to, for example in a support ticket. No one else sees the traffic. See Where your data is.
What happens to my data 31 days after I delete a project? It is gone. After 30 days we permanently delete the project's storage volume, including all snapshots. This requires a yes from both our control system and the server itself, so a clock bug cannot delete anything early. What remains is information about the project in our account register — name, address and dates — not its contents. If you back up to your own S3 bucket, those copies stay with your provider until you remove them yourself.
Are the backups restore-tested, and when? Honest answer: continuous backups from our side do not exist yet — they are COMING, with a real restore every month. What exists today are the snapshots taken before every deploy and building-block change, and restoring from them is tested: on 7 November 2026 we deliberately deployed a broken migration, and the project was rolled back to the state before, database included. The same chain also runs on every deploy that fails.
Can you read my customers' passwords? No. PocketBase never stores the password itself, only a hash of it (bcrypt) that cannot be reversed. This applies to both your users and the admin account. We operate the server and can technically access the database, but not the passwords.
Is Zkrinet GDPR-compliant, and where is the data processing agreement (DPA)? If you store data about other people in your projects, you are the data controller and Beornwic AB is your data processor. The DPA under Article 28 is the terms, section 11 and applies without you signing anything separately. Project data is stored in Sweden, and the sub-processors are listed in the privacy policy.
What happens to my project if Beornwic AB goes bankrupt? If we shut down the business, the terms promise at least 90 days' notice and a ready export of every project. Bankruptcy is different: a bankruptcy trustee takes over the company, and we cannot promise in advance how the trustee handles operations. That is why the export is plain PocketBase that runs anywhere — take your own exports regularly, so you can keep running the same day whatever happens to us.
Can another project on the same server read my data? No. Each project runs as its own user with its own storage volume that only that user can read. Projects also cannot reach our internal network or other servers — only the internet.
#Building
Can the project send email? Yes. Add your SMTP service in the PocketBase settings, just like when you run it yourself. Port 465 or 587.
Can I build a backend for a mobile app (iOS or Android)? Yes. PocketBase is a backend for apps and sites: database, auth, files and realtime over an API. There are official SDKs for JavaScript (also works in React Native) and Dart (Flutter), and everything is reachable with plain HTTP calls from Swift, Kotlin or anything else. See the PocketBase documentation.
Can I run Node, Python or Docker? No. A project is PocketBase: server code is written as JavaScript in pb_hooks/, and the frontend goes in pb_public/.
Can I have a custom domain? Yes, one per project, on all plans. See Custom domain.
How many projects can I have? Three during the test period, free. After that you pay per project — choose a plan for each project, and your account pays for all of them.
Can I use Swish or Klarna? Yes, via the Payments (Stripe) building block. You need your own Stripe account.
Can users log in with BankID? Yes, via the BankID building block. You need an agreement with Idura or Signicat.
#From support
Questions and answers from support cases are added here once they are resolved.